1. Definitions

“Care Finder”, “we”, “us”, “our” – The Care Portal Limited, registered in England and Wales (No 13535766). Registered office: Kemp House, 160 City Road, London EC1V 2NX.
“Site” – thecarefinder.co.uk and all sub-domains.
“You”, “your” – any visitor, user or account-holder on the Site.
“Services” – the search tools, content, forms and provider dashboards offered on the Site.

2. Acceptance of these terms

By using the Site you agree to follow these Terms and our [Privacy Policy]. If you do not agree, please leave the Site.

3. Changes to the Site

We may change, suspend or end any part of the Site at any time without notice. We are not liable if the Site is unavailable for any period.

4. Intellectual property

The design, layout, text, graphics and other content on the Site are owned by or licensed to us. You may not copy or reuse any part without our written permission, except as allowed by law.

5. Images and copyright

Most images are supplied by care providers or stock libraries. If you believe an image breaches your rights, email contact@thecarefinder.co.uk with details and we will investigate and, where appropriate, remove it.

6. Using the Site

You must not:

use the Site for anything unlawful or harmful;
try to gain unauthorised access to any part of the Site or related systems;
do anything that could damage, disable or over-load the Site.

We may block or close any account, or restrict access, if we believe you have broken these Terms.

7. Third-party links

Links to other sites are for information only; we have no control over their content and do not endorse them.

8. Accuracy of information

We and our content suppliers aim to keep information current, but make no warranty that it is complete, accurate or fit for a particular purpose. You use the Site at your own risk.

9. Liability

To the fullest extent allowed by law we exclude all liability for any loss or damage arising from your use of the Site. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be limited under law.

10. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, costs or expenses (including reasonable legal fees) arising from your use of the Site or breach of these Terms.

11. Personal data and cookies

We handle personal data in line with our [Privacy Policy]. The Site uses cookies; details of the cookies we use and the data they collect are set out in that policy.

12. Variation of these Terms

We may update these Terms from time to time. Changes take effect when posted on the Site. Continued use after a change means you accept the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Contact

Questions about these Terms? Email contact@thecarefinder.co.uk.

Provider Subscription on Discount – Additional Terms

(“Multi-Home Plan” – two or more properties on one agreement)

1. Contract length

The term is 36 months from the date you first subscribe (“Effective Date”).

2. Cooling-off

You may cancel within 14 days of the Effective Date provided no Reveal credits have been used. If you cancel in this window we refund all fees paid. Once a Reveal is used, the right to a refund for that period ends.

3. Fees and sliding discount

The monthly fee is charged 15 days in advance.
A discount is applied at each billing date according to the number of homes on your Multi-Home Plan.

We may verify that each listed home is registered with the CQC under your organisation.
Late payment attracts a £20 charge.

4. Reveal credits

Each click on Reveal in your dashboard uses one credit. Credits have no cash value and are non-refundable once used. If a contact number or email hard-bounces within 48 hours, email contact@thecarefinder.co.uk and we will credit one Reveal to your balance.

5. Early exit

You may leave before the 36-month term ends, but we will invoice all remaining monthly fees in one amount, payable immediately.

6. Adding or removing homes

You may add extra homes at any time; they share the original contract end date.
If your portfolio drops below two homes we move you to the standard single-home monthly plan from the next billing date.

7. Dispute resolution

Any dispute arising under these additional terms is subject to arbitration under the Arbitration Act 1996. The arbitration seat is London and the ruling is final and binding.

8. Indemnity and confidentiality

You indemnify us against claims arising from your use of the Services and agree to keep any non-public information we share with you confidential.

9. Governing law

These additional terms are governed by the laws of England and Wales.